People often think of the costs of their computer systems as the total dollar value spent on hardware, software and services.

But, over the life of each system, by far the biggest cost is lost productivity due to software glitches, system downtime and the lack of appropriate training.

How many hours a month do you or your employees spend trying to solve computer problems instead of getting work done? Have you ever calculated the true costs to your business? It's an eye-opening exercise.